Support
We've got your back for 12 months. Free.
Every ConclavEngine purchase includes a full year of support desk access and updates from the day you buy. After that, renew only if you want to keep them.
🎫 Support desk
Technical tickets answered by the engineers who build the platform. Included free for 12 months from purchase.
Open a ticket💬 Pre-sales questions
Not a customer yet? Pre-sales and billing tickets are always free — no license required.
Ask before buying🔑 License tools
Retrieve your keys and signed license files from the client area, or verify any key publicly.
Check a licenseHow support entitlement works
| Ticket type | Who can open it | Notes |
|---|---|---|
| Technical | Customers within their support window | 12 months free from purchase day; extend anytime with a Support & Updates renewal. |
| Billing | Any account | Orders, invoices, license transfers. |
| Pre-sales | Any account | Requirements, hosting advice, enterprise & reseller agreements. |
Your site never depends on us. Support and updates lapsing never affects a running install — no bricking, no lockouts, no telemetry. That's a design guarantee, not a promise.